Unveiling the Truth: Is Stubhub Legit or a Scam?

Questioning the legitimacy of online ticket purchases is common. So, is StubHub legit? Absolutely. With a solid track record since its inception over two decades ago, StubHub stands out as a legitimate ticket exchange and resale site.

It’s bolstered by strong customer protections, such as the FanProtect Guarantee. This article breaks down how StubHub earns its reputation and keeps your transactions secure, without overwhelming hype or glossing over user concerns.

Is Stubhub legit

Key Takeaways

  • StubHub provides a safe and simple platform for buying and selling event tickets, ensuring each ticket is verified to avoid scams or fake tickets.
  • Seller fees on StubHub might be steep, with a 15% commission, but many find it worth the cost given the platform’s vast reach and reliable payout methods.
  • The FanProtect Guarantee provides buyers with confidence, promising full refunds or replacements for invalid or undelivered tickets — a testament to StubHub’s commitment to customer satisfaction.

StubHub: A Brief Overview

A colorful illustration of a crowded concert venue

Picture yourself scrolling through an endless list of events, from electrifying concerts to edge-of-your-seat sports games. That’s the world of StubHub, an American online ticketing behemoth that’s been connecting fans with events for over two decades.

As a pioneer in the digital ticketing space, StubHub has cemented itself as a leading marketplace, offering a trustworthy platform for fans to buy and sell tickets. What sets it apart is the seamless way it facilitates the connection between ticket buyers and sellers, making transactions a breeze for a myriad of events.

You might be curious about whether StubHub is a legitimate platform. Rest assured, StubHub is a reliable and trustworthy ticket marketplace, making it safe to say that StubHub legit status is well-deserved.

With a name that’s become synonymous with tickets on StubHub, the platform has stood the test of time, backed by its reputation for reliability. Whether you’re searching for the best view at a concert or an unobstructed view at a sports venue, StubHub’s extensive network ensures you have a wealth of options at your fingertips.

And if you’re still on the fence, consider this: the search bar on StubHub is your gateway to experiences across the globe. From local theater productions to major league sports teams, the variety is impressive and the process intuitive.

It’s no wonder that StubHub reviews often highlight the ease of use and the plethora of choices available. Whether you’re a first-timer or a seasoned ticket hunter, StubHub aims to make your event-going experience unforgettable.

The Ticket Buying Process on StubHub

Embarking on your ticket-buying journey on StubHub starts with a simple yet powerful tool: the search bar. Just type in the event you’re itching to attend, and like magic, a world of possibilities appears. But it isn’t just about finding tickets; it’s about finding the right tickets. With a few clicks, you can buy tickets and:

  • Filter those available tickets by price, section, and delivery method, tailoring the search to fit your personal preferences.
  • Zero in on the perfect seats.
  • Select and purchase your tickets effortlessly, joining others who have already bought tickets for the event.

Now, let’s talk about getting those tickets in your hands—or on your phone. StubHub offers a variety of delivery methods, from mobile transfer to electronic download and even traditional paper tickets.

This flexibility means you can choose how you receive your tickets based on your convenience, and more importantly, how soon you need them. For those much-hyped sold-out events, the instant download option can be a real game-changer.

But what about safety? “Are my tickets legit?” This is where StubHub’s commitment to reliability shines. The platform ensures that every ticket sold is valid and ready for the event, giving you the peace of mind to focus on the fun ahead. If you’re ever in doubt, StubHub’s customer support is there to assist, making sure your ticket-buying experience is as reliable as the platform itself.

Selling Tickets on StubHub: What You Need to Know

Now, let’s flip the script and talk about selling tickets on StubHub. Maybe you’ve got an extra pair of front-row seats, or life threw a curveball and you can’t attend that concert anymore. StubHub has you covered. The process is straightforward:

  1. Hit ‘Sell’ on the homepage.
  2. List your tickets with all the nitty-gritty details.
  3. Set your price.
  4. You’ve got a variety of delivery methods at your disposal, from barcode to PDF files, ensuring your tickets reach the buyer however you see fit.

But remember, timing is everything. Meeting delivery deadlines is crucial, as StubHub takes its commitment to buyers seriously. And while listing on StubHub won’t cost you a dime, once your tickets find a new home, StubHub will take a 15% cut as a selling fee.

It’s the price of access to a vast audience of potential buyers, and for many, it’s worth it. Plus, you can always adjust your prices to stay competitive right up until your tickets sell.

When the deal is done, getting your money is a breeze. Whether you prefer PayPal or an ACH transfer, the payment typically lands in your account within a few days post-sale.

It’s a simple, secure way to recoup your investment and maybe even make a profit. So whether you’re a casual seller or looking to break into the ticket resale game, StubHub lays out the red carpet for your entrepreneurial spirit.

Evaluating StubHub’s Legitimacy

Hands of a man holding a phone showing product review he just made

With so many ticket platforms vying for your attention, it’s natural to ask, “But is StubHub reliable?” The answer is a resounding “Yes.”

StubHub’s legitimacy is as solid as the rock bands it lists for concerts. With a track record that spans over two decades and partnerships that circle the globe, StubHub has built a fortress of trust with its users.

A little history for the skeptics:

  • StubHub was once under the eBay umbrella—yes, that giant of online marketplaces—further cementing its reputation as a legit company.
  • Now, as part of the Viagogo family since 2020, StubHub continues to stand tall and deliver secure transactions for millions of fans.
  • It’s the kind of stability and assurance that turns first-time buyers into lifelong fans.

And it’s not just about securing transactions. StubHub also ensures that every ticket is the real deal. So, whether you’re buying tickets on StubHub for the first time or the fiftieth, you can rest easy knowing that your path to the event is clear and verified.

This kind of reliability is what keeps fans coming back for more, concert after concert, game after game.

StubHub’s FanProtect Guarantee: Ensuring Your Purchase

An abstract illustration representing ticket protection and guarantee

So, you’ve bought your tickets, and you’re all set for the big day. But what happens if something goes wrong? Enter StubHub’s FanProtect Guarantee, the knight in shining armor for ticket buyers.

This guarantee is StubHub’s promise to you: if your tickets are invalid or don’t arrive in time, you’ll get a full refund or a replacement ticket with comparable tickets. It’s like an insurance policy for your event experience.

But how does it work? Once your purchase is confirmed, you’ll get that golden email saying your purchased tickets are ready for instant download or pickup at the event. And to ensure those tickets are as authentic as they come, StubHub partners directly with artists, teams, and venues.

Unfortunately, the world isn’t perfect, and there have been instances where fans were turned away at the gate or left ticketless. It’s a rare occurrence, but that’s exactly why the FanProtect Guarantee exists—to make things right when the unexpected happens.

And what about the sellers? StubHub holds them accountable too. If a seller drops the ball, they have to report it, and they might face charges under Seller Policies. It’s a system built on trust, with measures in place to keep everyone honest. Because at the end of the day, it’s about making sure you, the fan, can cheer, sing, and applaud without a worry in the world.

Safety Measures on StubHub

Let’s talk safety. StubHub isn’t just about connecting fans with tickets; it’s about doing so securely. The platform employs a robust screening process and strict seller policies to keep fraudsters at bay. And with state-of-the-art encryption, all your transactions are safeguarded, giving you one less thing to worry about as you plan your next live event.

When it comes to payment, StubHub offers a buffet of options. From credit cards to PayPal, the choice is yours, and the security is top-notch. And if an event is canceled or rescheduled, StubHub’s refund and transfer policies have your back, so you can navigate the ups and downs of the live event world with confidence.

But that’s not all. StubHub is always looking ahead, exploring cutting-edge solutions like blockchain to further enhance security. And with cloud infrastructure speeding up payment processing, you’re getting not just safety, but service that’s faster than a guitar solo at a rock concert.

It’s all part of StubHub’s commitment to keeping you safe, so all you need to focus on is having a great time.

Tackling High Fees: Are They Worth It?

Alright, let’s address the elephant in the room—StubHub’s fees. Yes, they can be high. For buyers, fees can range from a reasonable 20% to a hefty 35% of the ticket’s value. And while these fees may cause your wallet to wince, they’re what keep StubHub’s extensive marketplace up and running.

Think of it as the cost of convenience, the price of having a world of events within reach.

But here’s the crunch—sometimes, the fees can feel like a bitter pill. Imagine finding the perfect concert tickets only to be hit with an extra $150 on top of the $200 ticket price you already paid. It’s a common complaint that has echoed through the halls of customer feedback.

In response, StubHub shares revenue from these service fees with event organizers and is mulling over ‘all in’ pricing for more transparency.

So, are the fees worth it? For many, the answer is yes. StubHub is often the go-to for tickets to sold-out events and last-minute deals. And while the fees might take a bite out of your budget, the platform’s reliability and the FanProtect Guarantee often justify the extra cost. After all, peace of mind comes with a price tag.

Real Experiences: Customer Reviews and Testimonials

But don’t just take our word for it. The real stories come from the fans themselves. One happy camper snagged Usher concert tickets for half the price they were on Ticketmaster, and with swift delivery, they were dancing in their seats in no time. Another fan praised StubHub’s customer service, which, despite a hiccup, reached out proactively and turned a minor issue into a positive experience.

However, not all tales have happy endings. Delays in ticket delivery have left some customers biting their nails as the event loomed closer. And when customer service falls short, frustration mounts, with some fans feeling like they’re talking to a wall—or worse, an ‘AI robot’.

Incorrect tickets, non-delivered promises, and long travels for nothing have turned excitement into disappointment for some, even leading to instances of receiving fake tickets, including the dreaded fake ticket and invalid tickets.

A cautionary tale comes from a fan who shelled out $15K for tickets, only to find out at the venue that their actual value was a third of what they paid. These stories serve as a reminder that while StubHub has many success stories, it’s not without its flaws.

That’s why it’s crucial to approach the platform with a bit of caution, all the while knowing that StubHub’s team is constantly working to improve the experience for every fan.

Tips for a Smooth StubHub Experience

Ready to dive into the StubHub experience? Here are some pro tips to make your journey as smooth as a chart-topping hit:

  • Consider instant delivery tickets for a hassle-free transaction.
  • Always read the listings thoroughly to avoid any surprises.
  • Keep an eye on the details to ensure you know exactly what you’re getting.

Timing can be everything. If you’re not in a rush, you might find the best deals closer to the event date, as sellers are eager to fill those seats. And if you run into any snags, don’t hesitate to reach out to customer service—they’re there to help iron out any wrinkles so you can enjoy the show.

Remember, you’re not just buying a ticket; you’re buying an experience. So, whether you’re using StubHub for the first time or you’re a seasoned pro, take these tips to heart. With a bit of savvy and a dash of caution, you’ll be set for an unforgettable event.

Exploring StubHub Alternatives

Love the thrill of live events but considering other ticket sources? There’s a whole lineup of StubHub alternatives out there. Vivid Seats, Ticketmaster, and SeatGeek are just a few of the headliners in the ticketing industry, each with its own set of features and guarantees.

For instance, Vivid Seats boasts a 100% money-back guarantee on the authenticity of its tickets, offering peace of mind with every purchase. Ticket Liquidator and Razorgator also promise secure transactions and refunds under certain conditions, ensuring you’re not left out of pocket if things don’t go as planned.

When you’re hunting for the perfect ticket, it pays to shop around. Different platforms have different strengths, and what works for one event might not be the best for another. So, whether you stick with StubHub or venture out to try its competitors, the most important thing is that you end up where you belong—in the front row, soaking up the live experience.


As the curtain falls on our comprehensive guide, it’s clear that StubHub is a heavyweight in the ticketing arena. With a legacy of trust, a user-friendly platform, and a FanProtect Guarantee, it’s a solid choice for fans looking to score tickets to their next big event. The high fees might sting, but they’re part of the package that comes with the vast selection and the assurance of a legitimate, secure purchase.

So, whether you’re planning to rock out at a concert, cheer on your favorite team, or witness a Broadway spectacle, remember that StubHub is just one of many paths to get you there. Weigh your options, consider the alternatives, and choose the one that best fits your event-going style. After all, the magic of the live experience is worth every penny. Now go out there and make some memories!

Is StubHub Legit? My Personal Experience Speaks Volumes

When it comes to assessing the legitimacy of a ticket marketplace like StubHub, personal experiences can be the most telling. In my case, having personally used StubHub to purchase tickets for various events, I can emphatically answer the question: Is StubHub legit? Yes, it absolutely is.

My journey with StubHub has been a testament to its authenticity and reliability. Through numerous ticket transactions on the platform, I’ve not only enjoyed seamless ticket purchasing but also witnessed the platform’s unwavering commitment to customer satisfaction and trustworthiness.

One of the standout aspects of StubHub is its user-friendly interface, which simplifies the ticket-buying process. Navigating through the platform to find the perfect seats for events has always been a breeze. This level of accessibility adds to the platform’s legitimacy, making it approachable for users of all backgrounds.

What truly solidifies StubHub’s legitimacy is its consistent delivery of valid tickets. I’ve attended events ranging from thrilling sports games to sold-out concerts, all with tickets purchased through StubHub, and I’ve never encountered an issue with ticket validity. StubHub’s dedication to ensuring that buyers receive genuine tickets on time has been a reassuring constant in my experience.

Moreover, StubHub’s customer service has been remarkable. In the rare instances where I had questions or needed assistance, their support team was responsive and genuinely helpful. This aspect showcases their commitment to resolving issues promptly and further underscores their legitimacy.

Frequently Asked Questions

Is stubhub reliable?

Yes, Stubhub is reliable for purchasing tickets as it is a legitimate ticket resale marketplace with a guarantee of timely delivery and valid entry tickets.

Is StubHub owned by Ticketmaster?

No, StubHub is not owned by Ticketmaster. It is actually owned by eBay. Ticketmaster’s parent company, LiveNation, owns their own secondary ticketing service called TicketsNow.

Are tickets on StubHub guaranteed?

Yes, tickets on StubHub are guaranteed to be valid, and if there are any issues with your order, you will receive comparable or better tickets or a refund, thanks to their FanProtect Guarantee.

What should I do if the tickets I sold on StubHub can’t be delivered?

You should report the issue to StubHub right away if you can’t deliver the tickets you’ve sold. Keep in mind that you may be charged according to the Seller Policies to encourage seller accountability and protect the buyer.

Are the service fees on StubHub worth the cost?

Many users find that the convenience, variety, and security StubHub offers are worth the extra cost, despite the high service fees. It ensures access to a secure and reliable platform.


  • Theresa McDonough

    Tech entrepreneur and founder of Tech Medic, who has become a prominent advocate for the Right to Repair movement. She has testified before the US Federal Trade Commission and been featured on CBS Sunday Morning, helping influence change within the tech industry.

    View all posts