USPS Front Door/Porch: No Package?

Here’s what to do if USPS says they delivered at your front door or porch but you haven’t received any package:

The first thing you should do is look around to see if the package might have been delivered to the wrong spot.

After that, double-check the shipping status with USPS directly.

If they claim it was delivered and you don’t have it, then contact your local post office or open a claim with the USPS online tool.

So if you want to learn all about what to do if USPS claims they already delivered but you haven’t received any package yet, then this is the right article for you.

Keep reading!

No Package, USPS Claims Otherwise: What to Do? (All to Know)

How Did You Get the Delivery Message? (3 Ways)

This is the first question we have to ask.

The journey to resolution is going to change dramatically depending on how you found out that the package was supposedly delivered. 

In general, there are three ways that USPS might tell you that your package was delivered.

The first is through tracking.

If you have a tracking number, you can look up the status on the USPS tracking system.

That system will include several updates for the package journey, including a message that it was delivered.

You can also sign up for USPS delivery emails.

These will update you on expected deliveries on a regular basis, so one of these emails might be what tells you the package was delivered.

The other common option is with a note.

Usually, the note doesn’t say that the package was delivered.

Instead, it says that USPS attempted to deliver the package but was unable to do so for any number of reasons.

So, let’s look at each of these scenarios a little more closely to see how they impact your path to resolution.

#1 Tracking

Most people are familiar with tracking.

In case you’ve never used it, you can go through USPS tracking at this website.

The idea is simple enough. You put in the tracking number for your package.

The site will tell you where the package is on its journey.

If the tracking site shows that your package was delivered but you don’t see it anywhere, then you’re going to want to assume the package is missing.

There are steps to recourse covered in a later section.

Essentially, double-check your neighborhood to see if it might have been delivered to the wrong spot.

If that doesn’t pan out, contact USPS.

I’ll explain how to go about contacting USPS and what to do from there a little later.

#2 Email

If you got an email from USPS, you might be signed up for Informed Delivery.

This is a service offered by USPS to alert you whenever mail is on its way to your home or mailbox.

Informed delivery emails frequently come one to two business days before any mail is delivered.

If you received a notification that suggests a package should arise, and you don’t see it by the expected delivery date, that’s not as concerning as the situation above.

It’s likely that the delivery was delayed from the original expectation.

When this is the case, the first step is to use tracking information to look up the specific package on the USPS tracking tool.

That is a more accurate and reliable resource than the Informed Delivery emails.

If tracking says that the package was delivered and it clearly wasn’t, then follow the steps that begin in the section above.

#3 Other

If you receive a delivery notification any other way, then the first step will depend on how you were told that the package was delivered.

Did a neighbor tell you?

Did a seller send a delivery message?

In these cases, verify the information first, which is best done through USPS tracking.

Follow the steps for that to find your resolution.

If, however, you have a written notice from USPS, then that most likely means that the package is at your local post office.

The notification should have instructions on what to do next.

The note might say that they will try again later.

It might suggest that you go to the post office to pick up your package.

It might recommend calling or reaching out to the USPS.

Follow the advice on the note, and you should be good to go.

What Can You Do if USPS Confirms Package Delivered? (3 Steps)

At this point, all of the different scenarios have consolidated.

If you haven’t already, follow the link to check your shipping status directly with USPS.

If the status does not say that the package was delivered, then you’re ok.

You can use that tool and contact information on the website to double-check your package’s status.

But, if tracking says it was delivered and it clearly wasn’t, then you need additional steps toward resolution.

Follow the three steps below, in order, and that will give you the best chance of finding your package or an alternative means of resolution.

#1 Check Around the Area

I mentioned this before, but in case anyone skipped sections, I’ll lay it out again.

More often than not, this scenario happens because the package was delivered to an unexpected spot.

It might be that a new mail carrier put the box at a different part of your house.

If you have a USPS-controlled mailbox, larger packages are sometimes stored in the larger mailboxes in the bundle.

Usually, there will be a key placed in your normal mailbox.

Double-check for that.

It’s also possible that the package was delivered to a neighbor by mistake.

Look around.

Ask around.

Make sure that the package really is missing.

If none of this bears fruit, then it’s safe to assume that the package was not delivered as claimed, and it’s time for the next step.

#2 Contact Your Local Post Office

You have a missing package.

The best resource for help is the USPS.

In fact, your local post office can do more for you than anyone else.

You can go there in person.

If you do, make sure you bring tracking information for the missing package.

It will make the whole process go a lot smoother.

Instead of going, you can also call or contact USPS online.

Your best bet is usually to look up and call your local post office number.

If that isn’t a good option for you, there is a national hotline: 1-800-275-8777.

You also have the option to file a claim or request a refund at the USPS website.

You really have your pick of options here, but if getting the package is your priority, the local post office is the most likely place that you will find it.

That’s why I recommend starting there.

#3 Contact the Sender

After you go through USPS, there are a few possible outcomes.

I’ll explain each in more detail next, but the three possibilities are that they find your package, issue a refund, or leave you out in the cold.

If the USPS cannot (or will not) help you, then you can try contacting the sender.

If they insured the package, then there is still a way to try to refund the shipment and/or try the whole thing again.

They might be willing to work with you for other resolution options as well.

The sender is pretty much your last resort here.

What Are Your Options if You Don’t Find the Package? (3 Scenarios)

I mentioned the three possible outcomes already.

Let’s look at each in a little more detail to give you an idea of what to expect and if there are any other options left to you.

#1 Found Package

This is the ideal scenario.

You reach out to the post office, and they find your package.

If they find it, they’ll deliver it.

There are some special cases where this isn’t true, and if you’re in such a situation, you can work with USPS for a solution.

For the most part, there are two reasons that they might have your package and withhold it from you.

The first has to do with payment.

Sometimes, there are prepaid shipping errors, and USPS might hold onto your package until payment is completed.

The other issue is regulatory.

If the package has contents that cannot be delivered, or if there is a verification process that you were not able to fulfill, they might have to keep the package to comply with laws and regulations.

In such a case, there might be a way around the problem, or you might be stuck.

It really depends on the situation.

#2 Refund

If the USPS can’t find your package (or it was damaged to a point where it can’t be delivered), then you might be eligible for a refund.

This depends on who paid for the package and whether or not it was insured.

Basically, if the USPS failed to deliver the package, they are liable for the losses, up to whatever is specified in the shipping agreement.

Most USPS packages come with low-level insurance. 

You can add specific insurance to cover the value of the items if you like.

Assuming your package qualifies for all of this, you will be paid out accordingly.

It doesn’t give you the package you wanted, but as far as USPS is concerned, this will constitute full resolution.

#3 Nothing

In the worst-case scenario, USPS won’t help.

If your package isn’t insured, they might not offer any kind of refund.

If they find that they aren’t at fault for the failed delivery (such as porch pirates stealing the package after delivery), then they also might not offer you anything.

It’s a tough place to be, but it is important to understand that this is a possible outcome.